Services and Scope
VPNBand provides cross-border access and international network acceleration subscriptions, covering 110+ countries and 240+ routes, with support for Windows / macOS / iOS / Android / Linux. Refer to the user panel for available routes, subscription status, and client access.
This service provides network connectivity only; it does not include accounts, content licenses, or paid benefits from third-party websites. Access to those services remains subject to their regional, account, and usage requirements. Routes may be adjusted for maintenance or network conditions. Coverage information does not mean every route will always connect, nor does it guarantee the ongoing availability of third-party platforms.
Account and Subscription Rules
No email address is required; you can create an account with a username and password. Keep your login details and subscription credentials secure, and do not post them on public pages, in groups, or in code repositories. If credentials are exposed or used unexpectedly, change your password promptly and contact support through a ticket for help securing your subscription.
There is no limit on the number of devices connected at the same time, for the account holder’s personal devices. This does not permit account sharing. You may not resell, rent, or transfer a subscription, share your account or subscription credentials with others, or package this service as a proxy service for others to use.
Monthly subscription data resets each month on the activation date. When you upgrade mid-cycle, the price difference is converted into remaining days. Data packages remain available until used and never expire. Check your plan, price, and data allowance before confirming an order. See the Plans page for all available options, and view order records in the user panel.
Compliant Use
Users must comply with the laws and regulations applicable where they are located and to their use of the service, as well as the rules of any websites they access. The service must not be used for unlawful purposes, including fraud, distributing malicious software, unauthorized intrusion, data theft, intellectual property infringement, or other acts that violate the lawful rights and interests of others.
Do not interfere with route operations, attack service infrastructure, or misuse network resources. Network acceleration does not replace users’ legal responsibilities or change the legality of the content being accessed. If suspected misuse is detected, VPNBand may take necessary restrictive measures and handle the matter in accordance with applicable law.
Refund Terms and Requests
You may request a full refund for any reason within 7 days of your first payment. Sign in to the account used for payment and submit a refund request through the user panel support ticket. Include the relevant order information so we can verify the payment. You do not need to give a reason for your dissatisfaction.
We will request only the information necessary to process the order. Do not send your password or complete subscription credentials in a support ticket. We will provide updates on refund verification and payment provider processing through the ticket, but cannot promise an unconfirmed arrival time. Once a refund is completed, the related paid benefits end. Later payments and requests made after the period above are not automatically covered by this commitment.
Availability and Scope of Liability
Your connection experience depends on your local network, device settings, carrier routing, and the policies of the platform you access. Maintenance, network outages, or third-party service changes may interrupt connections, affect speeds, or change content access. The service does not promise a fixed speed or guarantee ongoing access to any particular platform, content, or region.
If you encounter an issue, consult the Support page first, then submit a ticket with your client, route name, and error message. VPNBand will address service issues based on verifiable information. To the extent permitted by applicable law, VPNBand is not liable for losses resulting from third-party platform changes or user configuration. These terms do not exclude liability that cannot lawfully be excluded.
Account Termination and Changes to These Terms
For unlawful use, subscription resale or sharing, attacks on infrastructure, or serious disruption of the service, VPNBand may restrict connections, suspend subscriptions, or terminate accounts as appropriate. If you disagree with an action, you may explain your position and request a review through a support ticket. Account actions do not affect rights available under applicable law or automatically cancel refund requests that meet the terms above.
These terms may be updated due to service changes or legal requirements. Revisions will be published on this page along with an updated date. Important changes to subscription benefits will be announced on the website or in the user panel. Changes will not retroactively reduce confirmed order benefits or refund rights. If you do not accept future changes, you may stop using the service and contact support through a ticket about any outstanding benefits. See the Privacy Policy for information about personal data handling.