VPNBand Help Center

No email address is required; you can create an account with a username and password. Save both in a trusted password manager, and make sure you’ve saved the user panel link—not a temporary route address. Your subscription link is sensitive account information, so don’t share it publicly or include it in screenshots. If you can’t log in later, check your input method, capitalization and any extra spaces. If that doesn’t help, describe the issue through the available ticket option in the panel. Never include your full password or subscription link in a support request, and don’t assume email recovery is available.

Log in to the user panel and find your subscription details under the subscription or client section, then import them as prompted by your client. For routine updates, open subscription management in the client, find the existing configuration and update it. Then check the route list to confirm it has refreshed. You generally don’t need to create a new configuration just to refresh the list. If the subscription address in the panel has changed, edit the address in your existing configuration or import it again, then remove any old configuration you no longer use to avoid selecting the wrong one. If an update fails, first make sure the panel is accessible and check your plan status and remaining data, then verify that you copied the full address.

There’s no device limit for simultaneous connections, so changing devices alone doesn’t mean you need to buy another plan. VPNBand supports Windows / macOS / iOS / Android / Linux. Open the user panel on each device to get the client and subscription details. Keep an eye on your remaining data when using multiple devices—unlimited devices doesn’t mean unlimited data. When moving to a new device, import your subscription and verify that it works before removing the configuration from your old device. If you’re handing the old device to someone else, sign out and remove any saved subscription details. Permissions and import screens vary by operating system, so follow the instructions for your client.

Download clients from the download section of the user panel; there’s no need to look for installers in search results. Clients are available to download after you log in, except on iOS, where the plan must be active. The panel determines whether your plan meets this requirement. You also need to log in to get your subscription. Keep downloading the client, activating a plan and importing a subscription separate in your mind: installing the client doesn’t connect you. Once it’s open, import your subscription, choose a route and allow any network configuration permissions the system requests. If the download option isn’t visible or you can’t proceed, check your account and plan status in the panel and follow the prompts rather than repeatedly reinstalling the app.

Disconnect first and check that your local network can access familiar websites. If the local network itself is having problems, switching routes usually won’t fix the cause. Reconnect, then check that your subscription is up to date, that you’ve selected an actual route and that the system has granted the required network configuration permissions. Open an exit IP lookup page, then test your browser and the affected app separately to tell a general connection issue from a problem with one service. If only one website fails, note its name and the error message. If nothing loads, check for conflicts with the proxy mode or other networking tools. Change one setting at a time so you can tell what helped.

Apps don’t always use the same network route. A browser may use the system proxy, while an app may have its own proxy settings or be set to connect directly by the client’s routing rules. Check the current mode, the app routing list and the rule for the destination domain. Then check whether your client offers a system-level routing mode suitable for the app, and whether it’s enabled. After making a change, fully quit and reopen the app so it doesn’t keep using an old connection. You can temporarily change modes to compare results, but don’t assume a test mode is right for every app long term. If the issue persists, include the app name, operating system and exact error in your support request instead of just saying it won’t connect.

First, check that you can still view your subscription details in the user panel, then check your plan status and remaining data. Copy the complete subscription address from the panel, without any line breaks, extra spaces or explanatory text. In your client, check the configuration type and update option to make sure you imported a subscription rather than pasting the address into a single-route configuration. If updates worked before, keep your existing working configuration and try refreshing it—don’t clear all your settings. If you still can’t resolve the issue, note when you last updated, the client’s error message and the network you’re using, then submit a ticket. Hide sensitive parts of the subscription address in screenshots.

Check whether the issue starts after your device sleeps, switches networks or sends the app to the background. Then see whether your operating system is restricting the client’s background activity. Once the network is back, disconnect and reconnect to clear any stale connection state. If the problem keeps happening, include your operating system, client name, selected region and route type, and what you were doing just before the connection dropped. Mention whether other apps are affected, too. The exact error message is more useful than simply saying the connection is unstable. Share only the log excerpts related to the issue, and check for account details, subscription addresses or other sensitive information before sending. There’s no need to upload your full network history.

First, work out whether the issue is local network congestion, a slow response from the service you’re using or a change in route performance. Pause background downloads and see how other apps perform. Then compare different route types in the same region, keeping other conditions as consistent as possible. If video stutters, try lowering the quality to see whether it’s related to sustained data transfer. For remote work, check how calls, file sync or remote desktop perform. Don’t judge a route by its name alone, and avoid switching rapidly between routes and drawing a conclusion straight away. If the issue only happens at certain times, include the time, region, route type and app in your support ticket to help with troubleshooting.

Route types describe different connection paths; no type is faster in every network environment. Start by narrowing your options to the exit region required by the service you want to use. Then compare the IEPL dedicated, relay and direct routes actually available in the panel using the apps you care about. Browsing, streaming and video calls have different needs, so choose based on how they perform for you—not just whether the client says connected. VPNBand covers 110+ countries / 240+ routes; check the panel for available regions and route types. Once you find a route that works well on your current network, keep other working options available as alternatives rather than repeatedly changing your whole setup.

Not necessarily. A platform may consider your exit IP, account region, payment region, sign-in history and its own risk controls. A successful route connection doesn’t guarantee that the platform will allow access. Check the platform’s current service availability and account requirements, choose a matching exit region, then sign out of the old session and try again. If the site loads but sign-in, playback or requests fail, keep the error message so you can distinguish network access from an account permissions issue. Labels such as native IP don’t determine how a platform will treat your connection. When submitting a ticket, name the platform and selected region, and explain exactly where the process fails rather than just saying access is blocked. Avoid repeatedly signing in from different regions in a short period.

After connecting, use the site’s IP lookup page to check your browser’s current exit information and compare it with the region you selected. The result reflects only that request; it doesn’t prove that every app uses the same route. Next, open the specific websites, AI tools or streaming apps you need and check that they work as expected. If your client provides rule-matching logs, use them to see whether a request went through the proxy or connected directly. DNS handling also depends on your system and client settings, so the connection icon alone isn’t enough to confirm it. If the results don’t match your expectations, check routing rules, the system proxy and app-specific settings before trying another route.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data packs: ¥158/300GB · ¥358/1000GB · ¥658/3000GB. Monthly plans suit regular monthly usage, with data resetting each month on the activation date. Data packs last until used and never expire, making them a better fit for variable usage. Before choosing, review your usage history and how much you spend on browsing, streaming and file transfers. Don’t choose a larger tier just because it seems like more than enough. Compare prices and billing details on the pricing page, then confirm the plan name and amount in your panel order before placing it.

Monthly data resets each month on the activation date. If you upgrade partway through a billing period, the price difference is calculated for the remaining days. The reset date isn’t the same for everyone, and the adjustment isn’t calculated as a full month’s price difference. To change plans, review the available options and confirmation details in the user panel, and check the target plan and remaining days before proceeding. If the order details don’t match your expectations, save what’s shown and ask through a support ticket before making changes. Data packs last until used and never expire, so monthly reset rules don’t apply to them. For plan-specific details, refer to the order information shown in the panel.

Alipay / WeChat Pay / USDT are accepted. Start from your order in the user panel, check the plan, amount and current payment details, then follow the on-screen instructions. If your plan status hasn’t updated after payment, return to the original order and check its status and whether the payment was completed. Don’t rush to pay again or create several new orders. If the issue persists, submit a ticket with your order details, proof of payment and the message shown on the affected page. Hide any personal information unrelated to verifying this payment. A payment confirmation screenshot doesn’t prove that the client is connected; once the order is active, check your subscription and client status as well.

7-day money-back guarantee. To request a refund, log in to the user panel, open the ticket section and explain that you’d like a refund, including order details that can help verify your purchase. Read the refund terms in the Terms of Service for eligibility details. If you experienced a connection issue before applying, you can include the error message to help support understand the situation, but don’t post account or payment details on a public page. Add any necessary information to the original ticket rather than splitting the same order issue across multiple unrelated requests. Refund progress will be communicated through the ticket; this page doesn’t promise a processing or arrival time. Save your order and support conversation for reference.