Privacy Policy
Last updated: June 2026
This policy explains how VPNBand processes data on its website, user panel, and subscription service, including the purposes, scope, and methods involved. Data needed to manage your account is handled separately from network access content. Do not include information that is not required in your username or support tickets.
Account and service data
No email address required. Create an account with a username and password. VPNBand does not require an email address for registration or account use. The account system processes your username, password verification data, and account identifier for sign-in, access control, and account security.
To provide subscriptions, the system retains plan status, summarized data usage, and order records, including the order ID, selected plan, amount, payment status, and refund outcome. Usage summaries are used for billing and quota management and do not include a list of websites visited. Support tickets are used only to verify and resolve issues. Please do not submit passwords, payment credentials, or full subscription links.
No-logs policy and connection handling
VPNBand follows a no-logs policy: it does not record the websites users visit or store browsing history, lists of destinations, DNS query history, or communications content. It does not create activity profiles linking accounts to specific browsing activity.
While a connection is active, the service temporarily processes session state for traffic forwarding, connection management, and troubleshooting. This temporary state is released when the connection ends or runtime caches are cleared; it is not retained as a long-term connection log that can be used to reconstruct individual activity. Aggregate operational data used for capacity management does not include individual access destinations. A no-logs policy does not mean that order records, usage summaries, or tickets submitted by users are not retained.
Site analytics and browser storage
Site analytics help us understand page views, referral sources, client types, and button usage so we can improve our content and user flows. Analytics should not include passwords, authentication tokens, subscription links, or network access content. Website analytics are not used to create records of browsing activity within network routes.
Cookies and local storage support essential session identification, sign-in status, and interface preferences. The user panel may store an authentication token locally to keep you signed in. Signing out or clearing site data removes the associated state; disabling storage may require you to sign in again or prevent preferences from being saved. On a shared device, sign out and clear the relevant site data when you are finished.
Third-party payments and data sharing
We support Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment provider or network, whose data practices apply to that process. VPNBand receives the payment result and transaction ID needed to verify an order. We will not ask you to provide your payment account password in a support ticket.
This service does not sell personal data. When information is shared with providers responsible for hosting, payments, or technical support, it is limited to what is necessary for their work. Where disclosure is required by law, we verify the applicable basis and scope. Please consult the policies of third-party websites for details of their storage and data practices.
Data retention and deletion requests
Account information is retained for as long as needed to provide account services. Order and refund records are retained for as long as needed to verify transactions, handle disputes, and meet applicable legal requirements. Tickets and site analytics are kept only until their support or analysis purpose has been fulfilled. Temporary connection state is not turned into a long-term activity profile.
To access, correct, or delete account-related data, sign in and submit a request through support tickets. We need to verify that you own the account before processing your request. Deletion may affect subscription delivery and access to historical records. Transaction records that must be retained by law will be restricted to the required purposes and deleted or anonymized once the retention basis no longer applies. Backup copies are removed through routine rotation and are not used to restore day-to-day service.
Policy updates and questions
If our data practices change, VPNBand will update this policy and revise the last-updated month. Significant changes to processing purposes, data scope, or user rights will be announced on the site or in the user panel. Where the law requires separate consent, we will not substitute a silent policy update for that consent.
If you have questions about this policy or our data practices, submit a ticket through the user panel and include the relevant page or order ID. For the rules governing use of the service, please also see the Terms of Service.